Complaints Procedure

What to do when we don't get it right

We are committed to delivering a first rate service at all times. However, if your experience does not meet your expectations, it is important for us to understand so we can improve our service. Your feedback helps us to enhance our services and ensures we meet your needs in the future.
 
If you are not satisfied with any aspect of our service, we encourage you to contact us.
 
You can contact us in the following ways:

Email - Ryszard Kuzminski at ryszard@mortgagesfullstop.co.uk, detailing your concerns, who will aim to respond to you promptly and thoroughly.

Telephone - Ryszard Kuzminski on 0121 454 7018 or 07711 845190, who will be able to discuss and address your feedback immediately.

Letter - You can also write to us at our postal address. We welcome your feedback and will consider it carefully.

 
Complaints Officer

Ryszard Kuzminski
Studio 12B
Clarks Courtyard
145 Granville Street
Birmingham
B1 1SB

Email: ryszard@mortgagesfullstop.co.uk
 
We will then independently investigate the issues raised and advise you of our findings.
 
Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, who can be contacted at the following address:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaints.info@financial-ombudsman.org.uk

Our factsheet about our client complaint procedure should tell you all you need to know about complaining to Mortgagesfullstop.

Mortgagesfullstop is authorised and regulated by the Financial Conduct Authority. Reg No. 303369